We know you will love your All American cart, and we want you to feel comfortable with your investment. If for any reason, you determine the cart is not for you, we offer a 10-day return policy. The cart must be returned in new condition and in its crating. Shipping is non-refundable, and the buyer is responsible for arranging and costs associated with the return. Custom orders are non-refundable.
All custom carts are final sale. We do not offer returns or credits on custom orders.
If you have ordered part(s) through us, and for whatever reason it does not suit your need, you may send the part back to us within 30 days of receiving it. The equipment must be in its original packaging, and unused. There is a 25% restocking fee. Shipping costs are the responsibility of the customer. All custom parts and fabricated equipment are final sale, no returns or refunds.
Please email firstname.lastname@example.org prior to sending an item back. Sometimes issues with parts and equipment are related to the user’s lack of understanding and we will do our best to trouble shoot with you to reach a solution before moving forward with a return.
Returned parts can be sent, with prior approval only to:
All American Hot Dog Carts
212 Camden Road, Unit 14
Custom Cart Warranty:
We offer a one year warranty on all parts and labour performed by All American. We will always do our best to deal with any warranty issues promptly and in the most straightforward way possible. Please ensure you read your operators manual and ask us any questions you may have prior to using your cart.
Most cart issues occur due to a lack of understanding of the equipment and the cart is not at fault! To process a warranty claim, please contact us via email at Allamerican@yourit.info with complete information and photos pertaining to your claim. We will follow up with you to diagnose the specific issue and the best solution for you. Based on the claim we will determine whether you will get any necessary repairs done locally, or have parts sent directly to you. Please do not move forward with any repairs covered under our warranty until you have written confirmation from All American Hot dog Carts.
Again, please ensure you read your operators manual and ask us any questions you may have prior to using your cart. Most cart issues occur due to a lack of understanding of the equipment and the cart is not at fault!
Parts not manufactured by All American:
Any parts on the cart not manufactured by All American are covered under the original
manufacturer warranty and not by All American. These parts may include, but are not limited to,
add-ons such as griddles, grills, fryers, and more. It is the cart owner’s responsibility to educate
themselves on the warranties and register the equipment if necessary. There is an owner’s
manual and a 1-800 number available to you.
All American’s one year warranty does not cover damage that may have occurred during shipping. If your cart arrives with damage, take photos of crate/cart and send your info to email@example.com. They will file a complaint with the shipping company.
Used carts are not covered under warranty however you may order parts and equipment from All American
Interested in an extended warranty?
For $350, add a two-year extended warranty package! This warranty covers any defects that may occur during this period due to the manufacturing process. Each cart is thoroughly inspected before leaving our manufacturing facility, but of course things can come up over time and use. The warranty gives you that extra piece of mind for your investment – whether you operate year-round or are seasonal, we are just a phone call away if you need us. This warranty excludes damage due to misuse, neglect, accidents or repairs not done by us.